Total Peace of Mind for Your Online Business

Proactive Security, Maintenance, and Support. So You Can Focus on What You Do Best

✓ All our Technical Care Plans are month-to-month with no long-term contracts. We believe you should stay because you see the value, not because you’re locked in.

Please note: For clients not on a care plan, our standard support rate is R500 per hour, billed in 30-minute increments.

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A website isn’t a “set-and-forget” asset. It’s a dynamic system that needs regular care to stay secure, fast, and functional.

That’s why we’ve created a range of Technical Care Plans – to be your dedicated partner in protecting your online investment.

 

First, Let’s Be Perfectly Clear: Your Foundation is Secure.

Your current setup remains unchanged. This new service is a proactive addition to what you already have.

What STAYS THE SAME Your existing setup and invoices	What is NEW The optional Care Plan Service
✓  Your Website Hosting	✓ Proactive Security & Updates
✓  Initial creation of your email accounts	✓ Ongoing Performance Monitoring
✓  Your Domain	✓ Expert Email & Tech Support
✓ Initial setup of email accounts on devices if requested	✓ Regular Backups & Peace of Mind

The Care Plan is the essential maintenance service that keeps everything running smoothly and securely.

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✓ All our care plans are month-to-month with no long-term contracts. We believe you should stay because you see the value, not because you’re locked in.

Choose The Plan That Fits Your Business:

• Essential Care (R499/month): For basic brochure sites. Perfect for getting started.

• Professional Care (R999/month): For larger sites up to 15 pages, with enhanced monitoring.

• E-commerce Care (R1999/month): For online stores, with dedicated WooCommerce and performance reporting.

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Website Care Plan Comparison

Features	Essential Care R499 p/m	Professional Care R999 p/m	E-Commerce Care R1999 p/m
Ideal for	Sites up to 5 pages	Sites up to 15 pages	WooCommerce sites up to 50 products
🛡️ Weekly Maintenance
Security Updates (Core, Plugins, Themes)	✓	✓	✓
Functionality & Contact Form Check	✓	✓	✓
Backup Verification	✓	✓	✓
Performance Scan	✓	✓	✓
Uptime Monitoring	✗	✓	✓
WooCommerce & Payment Check	✗	✗	✓
📊 Monthly Maintenance
Full Malware & Security Scan	✓	✓	✓
Database Optimization	✓	✓	✓
Broken Link Check	✓	✓	✓
Performance Report	✓	✓	✓
Google Analytics Review	✗	✓	✓
E-commerce Performance Report	✗	✗	✓
PCI Compliance Scan	✗	✗	✓
🔧 Quarterly Maintenance
Basic SEO Check	✓	✓	✓
User Account Cleanup	✓	✓	✓
Major WordPress Updates	✓	✓	✓
Competitor Backlink Report	✗	✓	✓
Content Strategy Suggestions	✗	✓	✓
Full SEO & Product Audit	✗	✗	✓
Sales Funnel Analysis	✗	✗	✓
📧 Email & Support
Email Accounts Supported	✓	✓	✓
Device Configuration Support	✓ (2 tickets/mo)	✓ (2 tickets/mo)	✓ (2 tickets/mo)
Standard Support Response	✓	✗	✗
Priority Support (4-hr response)	✗	✓	✗
Urgent Support (2-hr response)	✗	✗	✓
Phone Support (30 mins/month)	✗	✗	✓

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What These Care Plans Do NOT Cover

To ensure we can provide fast, reliable support for the proactive maintenance tasks, please note that no Care Plan includes the following:

• Website Redesign or Redevelopment: Any changes to the overall layout, structure, theme, or design of your website.

• New Page Development: Creating new pages from scratch (e.g., a new “Services” or “Portfolio” page).

• New Product Addition: Adding new products to an e-commerce store, including taking photos, writing descriptions, and setting up variants.

• Graphic & Content Creation: Designing new graphics, banners, or logos. Writing new website copy, blog posts, or product descriptions.

• Content Updates & Business Information Changes: Updating text, phone numbers, business hours, prices, promotions, or any other content changes.

• Marketing Services: Running Google/Facebook Ads, managing social media accounts, or executing email marketing campaigns.

• Custom Development: Building new custom features, functionalities, or complex integrations not part of the standard setup.

• Third-Party Service Training: Teaching you or your team how to use software like Mailchimp, Canva, or your accounting package.

• Data Entry/Migration: Manually entering large volumes of existing data (products, blog posts) or migrating them from another platform.

• Strategic Content Planning: Identifying new business opportunities or content strategies.

Think of it this way: We keep the engine of your car (website) running perfectly. We don’t redesign the car’s body, add new seats, or teach you how to drive.

All the services listed above are available as separate, quoted projects. Just let us know what you need, and I’ll provide a custom estimate.

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Why Your Business Needs a Care Plan

Without a Care Plan, your website is exposed to security breaches, slow performance that drives customers away, and costly emergency fixes.

Learn more about the critical importance of website maintenance here

Your website is a vital business asset, just like a company vehicle. You wouldn’t drive a car for years without an oil change or safety check—it would inevitably break down, costing you a fortune in emergency repairs.

The same is true for your website. Without proactive care, you risk:

• Catastrophic Security Breaches from outdated software, leading to hacked sites and stolen data.

• Silent Sales Losses from slow speeds, broken contact forms, and poor user experience.

• Wasted Money on emergency developer fees that could have been prevented.

A Care Plan is your affordable, predictable insurance policy against these risks. It ensures your digital storefront is always open, secure, and working for you.

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What Happens Without a Care Plan

To provide the highest quality service to our Care Plan clients, we must clearly define the terms of support for all others.

If you choose not to be on a Care Plan, please understand the following:

1. No Proactive Maintenance: Your website will not receive any of the security updates, backups, or monitoring listed in the table above. You are responsible for its health and security.

2. Support is Billable: Any future request for website or email support will be billed at our standard hourly rate of R500/hour, billed in 30-minute increments.

Choosing a Care Plan is not just a purchase; it’s a commitment to protecting your business. It’s the choice between predictable, affordable care and unpredictable, costly emergencies.

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Ready for Peace of Mind? Let’s Get Started.